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Workforce FAQs
Find Answers to Frequently Asked Workforce Management Questions
- What is workforce management software?
Workforce Management software is an industry term that applies to a range of software applications that address three management challenges: the recruitment, deployment and retention of their workforce. CyberShift focuses on the critical "deployment" segment of the workforce management spectrum, which is focused on software that gives companies the ability to better manage the overall productivity of their workforce through the automation of time and labor management, employee demand forecasting and scheduling, employee and manager self-service, absence and leave management including FMLA and FLSA management, workforce analytics and related applications.
- What are the goals of a workforce management solution?
Simply put, a workforce management solution should enable an organization to make sure that they have the right people, doing the right jobs, at the right time, while tracking their productivity and paying them correctly - all at the lowest cost to the organization. This capability greatly enhances any organization's ability to meet is key operational goals, while providing services that increase employee satisfaction by empowering them with the ability to influence or control their work schedules, manage time off and other activities necessary for effectively achieving a better work-life balance.
- What are the major components of workforce management software?
The major components of workforce management software are: time and labor management, employee scheduling, employee and manager self-service, absence and leave management including FMLA and FLSA management, workforce analytics and compliance with union requirements and government regulations such as Sarbanes-Oxley.
- What are the cost savings of an automated workforce management solution?
According to industry experts, companies can realize significant cost savings of 2-5% of total payroll costs by automating time and labor processes.
- Does it require a large investment from my staff?
There are two areas of staff requirements to consider: the initial implementation of software and the ongoing maintenance. The staffing requirements during the implementation phase will depend upon the size of the organization, the complexity of the business requirements and whether or not policies and procedures will be revised during this phase. A core project team consisting of payroll/HR and IT resources will be assigned during the implementation phase along with staff from various departments that will be involved during analysis of rules and procedures. After a system has been implemented, ongoing staff requirements are determined by the level of automation and the size of the employee base.
- How long does it take to implement a workforce management system?
Implementation time varies by the size of the organization, the complexity of requirements and the staff assigned to support the effort - the typical range is from 3 months to a year for an organization to be fully deployed.
- We have a varied and complex work environment with people that are remote, some that never come to an office, part-timers and people who are not near a computer or a time clock. Does your workforce management solution handle such a varied workforce?
Yes, the CyberShift Workforce Management 3G™ suite is ideally suited to organizations with complex business rules and business requirements.
- How would we support telecommuting or people working from home?
Telecommuters and a mobile workforce can enter time through a Web interface, over the telephone or through a PDA device such as a BlackBerry®.
- What are the different methods to enter time?
CyberShift has developed partnerships with many industry leaders in the data acquisition device field to provide our clients with a wide range of alternatives to meet their needs for effective collection of data. CyberShift offers the most advanced, fully integrated data collection options with a broad range of secure and reliable data acquisition, access control and time capture methods including Web browsers, time clocks, RFID, PDAs [such as the BlackBerry wireless platform] and Interactive Voice Response (IVR.)
- Can I set up business rules that are associated with specific groups of employees or unions?
Yes, a significant differentiator of the CyberShift Workforce Management 3G solution is its powerful Business Rules Engine that allows you to personalize the solution to the needs of specific groups of employees without the complications of customizing software.
- Can we set up the system so people enter time on an exception basis only?
Yes, absolutely. You can enter time on an exception basis by groups or for individual employees.
- Can we handle time associated with job costing, work orders and labor distribution?
Yes, the CyberShift Workforce Management 3G suite can fully automate work order processing, labor distribution and project tracking, in real-time.
- If we have time and attendance within our ERP system, why would we need a separate time and attendance solution?
Organizations with complex business requirements often find that the time and attendance functionality found in most ERPs solutions are not robust enough to handle their needs. That's why they turn to industry specialists such as CyberShift.
- Can the system handle complex employee scheduling, including optimizing the fit of employees to positions based on multiple criteria, such as skills and availability and by location?
Absolutely. The Workforce Management 3G system has a comprehensive optimization engine that takes into account many key criteria in evaluating the best fit among your employee population for staffing a particular job or schedule.
- Does the system handle shift trading or shift bidding?
Yes, the system handles both shift bidding and shift trading.
- Does the system support Family Medical Leave Act [FMLA] requirements?
Yes, CyberShift's labor management solutions provide the functionality to effectively and proactively manage and stay on top of the complex Family Medical Leave Act (FMLA) requirements and to improve the administration of your overall employee leave programs. Proper administration of labor-intensive policies and regulations is simplified, improving compliance with government requirements as well as organizational policies.
- Does the system support FLSA requirements?
Yes, the CyberShift Workforce Management 3G system can be configured to meet all Fair Labor Standards Act requirements related to the management of employee time.
- Is the system available for international operations?
Yes. Although the highest concentration of CyberShift's clients have been in the United States and Canada, our systems have been effectively implemented throughout the UK, Europe and Asia. These organizations have found CyberShift to provide the best solutions for meeting their global requirements for optimizing their performance by controlling their top two controllable business costs - labor and employee expenses.
- How can I obtain additional information?
CyberShift's extensive expertise in the fields of Workforce Management and Expense Management allows us to offer advanced technology, multi-faceted functionality and flexible deployment options, including both license fee and On Demand (Software-as-a-Service) models to meet an organization's needs. Contact us to learn how you can put The CyberShift Advantage to work for you!
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