Retail Banking

CyberShift Industry Solutions for Retail Banking

CyberShift's Workforce and Expense Management solutions are ideally suited to the needs of midsize to large retail banks looking to streamline operations, increase customer service levels and reduce payroll and expense report processing costs. Whether your staff is handling loans; offering advice on personal banking selections; or managing customers' changing business needs, deploying people with the right skills at the right time is essential to achieving a positive customer experience.

Take Control Where it Matters Most:
Labor & Expense Management

As consolidation within the financial services industry continues today's leading retail banks must employ large and highly skilled workforces across geographically diverse branch networks to deliver superior products and services at the convenience of the customers they serve. Empowering your workforce to meet and exceed increasing customer expectations has become a strategic way to differentiate your retail banking operation from the competition. CyberShift's workforce and expense management solutions empower your branch managers to strike the right balance of full-time and part-time associates by:

Empowering Branch Managers

Give managers the visibility to better manage full-time, part-time, and pooled associates
Empower managers to create and adjust staff schedules to meet fluctuations in consumer demand
Ensure that the right staff with the right skills is in the right place, at the right time
Improve employee productivity through better deployment of your associates

Improving Customer Service & Retention Levels

Support a service culture that offers superior service
Free employees to focus on activities that keep the customer first
Increase customer face time
Reduce time spent on administrative tasks

Reducing Operating Expenses by Controlling Costs

Standardize workforce management processes across branch locations
Eliminate overstaffing issues by allowing managers to make staffing decisions
Automating the entire expense reporting process
Make better use of resources through the sharing of pooled associates
Increase payroll accuracy through 100% automation of pay rules

Improving Employee Satisfaction Across Each of Your Branches

Better align schedules with employee's work and life preferences
Maintain consistent weekly schedules
Give employees more options by allowing them to work in multiple branch locations
Empower employees with on-line access to schedules, time sheets, leave requests and other self-service functions

CyberShift provides enterprise-class solutions that put retail banks and financial institutions on the fast track to simplified workforce and expense automation. CyberShift gives your institution the power to accurately manage schedules and time and attendance for full or part-time employees as well as contingent workers to effectively manage peak periods and special scheduling situations, ensuring greater operational efficiency.

CyberShift's extensive expertise in the fields of Workforce Management and Expense Management allows us to offer advanced technology, multi-faceted functionality and flexible deployment options, including both license fee and On Demand (Software-as-a-Service) models to meet an organization's needs.